Refund Policy, Procedure, Terms & Conditions :
Learnhive believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. This cancellation is applicable for MONTHLY subscription packs only.
- There is no cancellation of orders for daily pack subscription placed under the Same Day Delivery category.
- No cancellations are entertained for those products that are under special promotional offers marked under the category "Promotional price" on special occasions like New Year, Christmas, Early bird, Pongal, Diwali, Children's day, Teacher's day and others These are limited occasion offers and therefore cancellations are not possible.
- Learnhive does not accept cancellation requests for daily pack or weekly pack subscription. However, for monthly and annual pack cancellations, the refund will only be on a prorated basis whether or not you have used or consumed or logged into the Learnhive portal.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of subscribing. The Customer Service Team after looking into your complaint will take an appropriate decision.
When you buy our products/services, your purchase is covered by our 30-day money-back guarantee(Applicable for Annual subscriptions only). If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within seven (7) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you're requesting a refund - we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.
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